It appears that there are still users who have emails forwarding to 3rd party and residential mail servers from our platform. In this instance, as a result of emails being forwarded to Microsoft addresses (and subsequently being marked as spam), certain IP addresses in our fleet have now been blocked from sending emails to Outlook, Live and ... Read More »

10th Mar 2020
Network Issues - 24th June

We'd like to thank everyone for their patience and understanding regarding the issues with the route leak on 24th June. We now know more information about this and I'm sure if you searched the internet for this you'd find a lot of results about half the internet being broken. We were hit because our IP prefixes are Here is just one piece ... Read More »

30th Jun 2019
Mail Delivery Issues - Hotmail

We are currently experiencing mail delivery issues from Oxygen to Hotmail based email services due to a block against Oxygen in the Microsoft Hotmail filtering system. Due to this, users attempting to send mail to hotmail or outlook addresses may receive bouncebacks due to the blockage however we are in contact with Microsoft to remove this block ... Read More »

13th Mar 2018
Emails Bouncing Back

We were notified at 10:21AM that emails were being blocked on sulfur because of a hacked website.  This issue was resolved at 10:25am however we are currently awaiting spamhaus to remove this listing.It's worth noting that we directly monitor all listings so if you see these types of issues then it's something we will already know about and will ... Read More »

15th Aug 2017

Dear Customer, as part of our on-going development and hardware upgrades your account is due to be upgraded overnight between 28/29th June.Your action IS required. Please read this email in full.We will begin synchronising ALL customer accounts (including emails, databases, web files and cPanel settings) from 22:00 hrs on 28th June 2017, and we ... Read More »

23rd Jun 2017
Thank you for choosing Paradigm Internet!

Welcome to Paradigm Internet! You have made a great choice and we want to help you get up and running as quickly as possible.

If at any point you get stuck, our support team is available 24x7 to assist you. Simply submit a support ticket in your client area to request assistance.

29th Dec 2016

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