It appears that there are still users who have emails forwarding to 3rd party and residential mail servers from our platform. In this instance, as a result of emails being forwarded to Microsoft addresses (and subsequently being marked as spam), certain IP addresses in our fleet have now been blocked from sending emails to Outlook, Live and ... Read More »
We'd like to thank everyone for their patience and understanding regarding the issues with the route leak on 24th June. We now know more information about this and I'm sure if you searched the internet for this you'd find a lot of results about half the internet being broken. We were hit because our IP prefixes are 185.xxx. Here is just one piece ... Read More »
We are currently experiencing mail delivery issues from Oxygen to Hotmail based email services due to a block against Oxygen in the Microsoft Hotmail filtering system. Due to this, users attempting to send mail to hotmail or outlook addresses may receive bouncebacks due to the blockage however we are in contact with Microsoft to remove this block ... Read More »
We were notified at 10:21AM that emails were being blocked on sulfur because of a hacked website. This issue was resolved at 10:25am however we are currently awaiting spamhaus to remove this listing.It's worth noting that we directly monitor all listings so if you see these types of issues then it's something we will already know about and will ... Read More »
Dear Customer, as part of our on-going development and hardware upgrades your account is due to be upgraded overnight between 28/29th June.Your action IS required. Please read this email in full.We will begin synchronising ALL customer accounts (including emails, databases, web files and cPanel settings) from 22:00 hrs on 28th June 2017, and we ... Read More »
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